This site uses cookies. For more information, please see our Privacy and Cookie Notice. If you dont agree to our use of cookies, please navigate away from this site now.

Report a Property Issue

Please note that you must not authorise repairs to the property or incur any unauthorised expenses without the express written permission of the agent detailed above.  The cost of any work authorised by you or someone acting on your behalf without such written authority will not be reimbursed.

Emergency repairs include:

  • no heating or hot water between October 1st and March 31st only
  • no heating or hot water any time of the year if there is a vulnerable person in the property – a young baby, or someone who is elderly or disabled
  • no cold water (but check with neighbours to see if it affects other homes)
  • a burst or leak that at least fills a household bucket overnight. Turn off the water
  • any burst, leak or water penetration that is affecting electrics. Turn off electricity
  • complete or part power failure in the property
  • electrical fitting smoking or scorching (also turn off the electricity)
  • leaking soil pipe
  • blocked toilet – but only if there is not another toilet in the property
  • blocked drain with sewerage coming up-(tenant may have to pay for this repair where it is a result of tenant negligence or damage)
  • rain coming in through the roof or windows
  • flooding into the property and
  • lock broken, door broken or window broken – but only if it makes the property insecure. (tenant may have to pay for this repair where it is a result of tenant negligence or damage)

If you suspect there is a gas leak or you are concerned about the safety of any gas appliances you should immediately do the following:

  • Call National Grid Gas Emergency Freephone number: 0800 111 999
  • Open all doors and windows
  • Shut off the gas supply at the meter control valve (if you know where it is)

Phone A & S Properties and let them know the situation before and after the gas engineer has been.

All other repairs please fill in the section below with pictures and details if possible and we aim to have them carried out urgently. N.B please select correct area office you deal with!!

REPORT A PROPERTY ISSUE
Permission to enter property   Yes   No
UPLOAD
Add another image
Live Help

Since we started using A&S three years ago in August 2006 we have been very satisfied with the service we have received from Avey and his team. We have only a couple of times had any complaints of which these were rectified quickly and professionally. These problems usually occurred due to their heavy workload. 

We now have four properties let by A&S and look forward to working with them in the future.

K. Johnston

we received excellent service from A&S Properties during our tenancy ... During this period any queries we had were answered in a timely manner and as a result we had no problems with our tenancy. I would recommend A&S Properties due to the level of service we received.

Michael Clayworth