Estate & Letting Agent Awards 2009
A&S Properties have won Silver Award at the prestigious Estate & Letting Agent Awards for 2009 sponsored by the Property Search Group (PSG), Globrix.com and supported by the Royal Institution of Chartered Surveyors (RICS)
The Perth based agency was recognised for its excellent customer service as voted for by their clients over the last 12 months.
The trophy was presented at a lavish ceremony which took place at the five star Marriott Hotel in Mayfair, London attended by 300 of the UK's top Estate and Letting agents.
The results of the competition were determined by research carried out amongst customers who are asked a series of questions about the service they have received from their agent.
Tweedie Brown, Deputy Chairman of headline sponsor PSG said "what a comfort it is to me to be involved in these Awards where openness, honesty and transparency actually mean something. Where estate and letting agents are prepared to stand up and be counted by their clients in the most difficult of market circumstances"
Gold, Silver and Bronze trophies were awarded for each region and there were Grand Prix Awards for Best Estate Agent or Best Letting Agent in the UK. "Getting involved with the Estate Agent Awards was a natural fit for us" said Dan Lee, Chief Executive of Globrix.com the property search engine sponsor. "Our business model is centered around helping estate agents and we have quickly built important partnerships, brand recognition and trust amongst the agent community and so our involvement with these awards was an obvious choice."
Phil Spencer who presented the Awards said: "This is the 6th year of the Estate and Letting Awards and I've increasingly enjoyed being part of the celebrations on each occasion. It's fantastic to see agents getting the credit they deserve after all the negative press they receive. Throughout the property industry there is a constant need to improve customer service and these awards go along way to help agents focus on keeping clients happy. He adds "After all the most powerful marketing tool for Agents is word of mouth so customer satisfaction is key."
"Highly delighted with A&S Properties, professional service and helpful advice!"
"... we received excellent service from A&S Properties during our tenancy ... During this period any queries we had were answered in a timely manner and as a result we had no problems with our tenancy. I would recommend A&S Properties due to the level of service we received."
Struan Baptie, Earlish Services Ltd
"Avey has looked after three of my flats in Perth for the last three years. During this time he and his team have given me first class service. There is always someone who answers your call and then deals with any issues or problems immediately. I have always been kept informed of issue with tenants leaving or if any repairs need carried out. The time between lets has usually been minimal and I have always been kept informed of what is happening which is rare these days.
A&S also keep me updated with the current legislation required. Overall I am delighted with the service I receive as a Landlord."
Paul Dow, Team 4, TEF, RAF Lossiemouth
"I write this letter to highlight the quality of service that has been provided by A&S Properties. I am currently employed in the Royal Air Force and have recently returned from a posting in Cyprus. We approached several companies before deciding of renting our property out with A&S Properties, who have excelled themselves from the very start of business with them. The provided high quality advertising resulting in our property being rented out from the moment we left the country. Living so far away we had concerns about any arising issues regarding the house or changing tenants. Any rectification work has been resolved in a timely manner, without causing us any concern. This was especially important to us considering we resided over 2,500 miles away. We have been kept abreast of any changing regulations pertaining to being a landlord. I would go as far as to say it was one of the best decisions we have made in keeping our house and employing the services of A&S Properties. I have nothing but admiration for Avey and his team with the way they conduct their day to day business and would whole-heartly recommended their services to anyone."
Miss Eileen Primrose
"It gives me much pleasure to recommended the services of A&S Properties, 1, County Place, Perth.
When my flat in Barossa Place was ruined in a major fire in early July 2008 I had to sped some time in hotel accommodation and also in a friend's house while my Insurance Company tried to find somewhere suitable for me to live until such a time as my own home was once more habitable.
After one or two unsuccessful attempts, partly due to the fact that I had a cat, and also,at that time, it was necessary for me to have a place that did not involve my having to climb too many stairs, it was suggested that I made enquiries myself in the local property agencies.
Up till then I had never heard of A&S Properties but I contacted them by phone and on visiting the office I found everyone very friendly and helpful and also extremely sympathetic to my condition.
Several phone calls were made on my behalf and eventually it was arranged that I visit Rosslyn Court, the only place where it was possible for cat to be accommodated as well as myself.
Ali made all the arrangements with the Insurance Company for me, and I found everyone in the office, whether permanent or temporary staff, very willing to give assistance at any time.
In addition, the flat is checked regularly and any necessary maintenance has been attended to.
I hope that once I return to my own home it will never be necessary for me to find alternative accommodation again, but should I have to I would most certainly avail myself of the services of A&S Properties."
"As a first time landlord, Avey and his ASP team managed to take all the stress and anxiety out of my first renting experience, and quickly secured reliable and safe tenants on my behalf with the minimum of fuss. Throughout my 12 month term with ASP, they have kept me updated with changes to the statutory requirements of an individual private landlord, offered me help and advice on how to undertake these requirements and kept me fully updated regarding all maintenance issues with the property. If only all things in life could be as easy as renting a property using ASP!!"
"My dealings with A&S Properties began in May 2008. I scheduled a meeting with Avey to view a rental property. Avey was then, and has been since, very punctual in keeping appointments that have been made.
The staff at A&S Properties have proven to be very knowledgeable when we have had concerns regarding our rental property. Any needs that we have had, have been looked after promptly.
Overall, the people at A&S Properties have been very professional and friendly, I would be happy to recommend them to my friends."
"Since we started using A&S three years ago in August 2006 we have been very satisfied with the service we have received from Avey and his team. We have only a couple of times had any complaints of which these were rectified quickly and professionally. These problems usually occurred due to their heavy workload.
We now have four properties let by A&S and look forward to working with them in the future."
Perth & Kinross (Head Office)01738 446 928
Dundee/Tayside Branch01382 250 034
Glasgow/Stirling Branch01412 802 900
01738 622 575